How to redirect a package (USPS, FedEx, UPS) | pending package (2023)

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Written by: Pending Package

Rerouting a package can seem confusing, especially when each carrier does it differently. You can go on vacation oryou recently moved and forgot to provide theRightdirectionto the sender,Or maybe the sender has the wrong address. Whatever the reason, this is how you can contact major couriers to have your packages diverted (in most cases).

4 reasons to redirect a package

There are numerous reasons why a packet needs to be redirected. Here are the top four:

(Video) Re-routing Packages After You Sent Them To the Wrong Ebay Customer!

  1. Did you move– You thought you filled out all the correct forms and made the necessary delivery changes, but invariably a package delivery is on its way to your oldShippingdirection.
  2. you will be out of town– With the freedom to travel beckoning us, balancing boarding times with vacation time is often a challenge.
  3. Did you notice a hit– eBay, Poshmark, Etsy and other central market users sometimes recognize that they have shipped a wrong order before the money has been released and have to stop the delivery.
  4. You wrote the wrong address– These “highs” usually happen when you are in a hurry. or you inadvertently transpose the numbers in an address.

Fortunately, virtually all major package carriers allow you to reroute a package to another address for delivery as long as you apply online and the package has not yet been delivered. Here's a summary of how each operator handles rerouting.

how to redirecta packageFrom the main messengers:

How to Redirect an Amazon Package

To update the shipping address for an Amazon order that has not yet entered the shipping process, visit the "Your Orders" tab on or the Amazon mobile app.

To change your order information:

  1. Go to your requests.
  2. Select the "Order Details" link for the order you want to change.
  3. Follow the onscreen instructions to change the information.

To update the delivery address for an order from a third-party seller that has not yet entered the shipping processes, contact the seller directlyto provide your correct address. For most third-party sellers, this probably means requesting cancellation and placing another order at your preferred address.

However, once an Amazon package ships, you cannot update your order address. If you are unable to update your address for an order shipped by Amazon or a delivery attempt for a failed Amazon delivery, please refer to your information at Packages that cannot be delivered here🇧🇷 Whether you're updating an order from Amazon or a third-party seller, you may need to request a cancellation and reorder.

How to Redirect a FedEx Package

Forwarding a package with Federal Express (FedEx) is also relatively easy. However, getting an estimate of the additional cost involved often requires speaking with a customer service agent rather than the more easily accessible USPS chart mentioned above.

(Video) How to Request to Redirect Packages

create a free FedEx Delivery Manageraccount speeds up any changes you want to make to your incoming or outgoing packages. You can hold your packages, redirect them to a local FedEx location (also free), or even ship them to a local Walgreens or Dollar General store. Another advantage of the Delivery Manager app is that it allows you to sign for a package before delivery, as long as it doesn't require an adult's signature.

FedEx adopts smart lockers so you can pick up your package without waiting in line. When your package is ready for pickup, you'll receive an email or text message allowing you to open your locker at your destination in just 10 seconds. Tip: Download the FedEx app before you go. FedEx FAQs are on here.

To redirect your package to be held back to pick upat one of the company's FedEx locations or participating retail partners, go to tracking pageand follow these steps:

  1. Enter your tracking number or reference number.
  2. Select "Manage Delivery" and "Hold at Location".
  3. Click "Continue" to acknowledge that your delivery date may change as a result of requesting FedEx to hold your package.
  4. Choose the location where you would like your package shipped from the options provided.
  5. Please provide your contact information, ie phone number and/or email, so that FedEx can notify you when your package is ready for pickup.
  6. Review your location selection and recipient contact information and click "Send".
  7. Confirm your "Hold in Place" request and click "Done".

How to Redirect a USPS Package

The United States Postal Service's (USPS) Package Intercept® program has transformed slightly over the course of the pandemic. If before you could correct the address or redirect your shipment to a new address, today you only have two options:

  1. return item toasender/sender
  2. Hold the package for collection at the destination address post office control station

For a package to be eligible for this delivery option, it must have a USPS tracking number or barcode. The fee for this service ranges from $9.00 for a small flat rate Priority Mail envelope to rates in the hundreds of dollars for heavy packages shipped across the country. you can check it graphicfor exact rates.

You must also have a account before you can use Package Intercept. No account? No problem. It's quick and easy to create an account on here🇧🇷 For more information here is the link to the USPS Package Intercept Service FAQ page.

(Video) How to Request to Redirect Your Package to Walgreens

For $15.95, USPS Package Intercept allows a shipper or recipient to stop delivery or reroute a package, letter, or package that is not ready for delivery ortemfromstatedelivered. Most domestic shipments with barcode tracking or additional services are eligible for Package Intercept. You can only request a packet interception online.

After confirming that your package is eligible for Package Interception, you can request that the destination post office hold the item for you, or you can return it to the sender.

To redirect a package with USPS Package Intercept, follow these steps:

  1. Check if your submission is eligiblefor packet interception.
  2. If you are eligible, log in to your accountand submit your application online.
  3. After submitting your request, you will receive an estimated total (interception rate plus estimated priority mail postage, if applicable). The USPS will attempt to intercept and reroute the shipment.
  4. If the shipment is intercepted, your credit card will be charged the package interception fee of $15.95 plus any applicable postage. If the actual postage is greater than the estimate, any additional postage will be charged accordingly.
  5. Your shipment will either be redirected to the original sender or held at your local post office for pickup.

How to Reroute a UPS Package

Similar to the USPS (details above), you must have an account and a UPS My Choice Association🇧🇷 Basic membership is free (our favorite word) and gives you estimated delivery times, tracking numbers, and inbound and outbound delivery visibility. However, it will not allow you to redirect a package for free.

Delivery to another address has a flat fee of $14.99, while delivery to a UPS hotspot (such as a UPS store) costs just $5.99. If you anticipate an ever-changing schedule or travel frequently, the $19.99/year paid Premium subscription might be a better option for you.

The United Parcel Service (UPS) interception program offers a few optionswhen it's aboutdelivery changes for your packages:

(Video) FedEx Redirect to Hold Tutorial

  • Request that the package be returned to you
  • redirect theUPSpackageoneonedifferentdirectionfor delivery
  • Reschedule your delivery date
  • Request that the package be held for the recipient to pick up at a UPS hotspot

UPS also allows you to enable a "hold" feature for your packages. You can log in through your dashboard to suspend deliveries for a period of time, send packages to a neighbor, or pick them up at a UPS location upon your return.

You can redirect or reschedule packages online by creating a profile and enabling "UPS My Choice". To reroute a package with UPS My Choice, follow these steps:

  1. Open "Your Dashboard".
  2. Enter into UPS.comto view the "My Choice" panel.
  3. Select "Your Package".
  4. Click "Delivery Options". If you don't see "Delivery Options", the sender has restricted this option.
  5. Follow the instructions on the screen.
  6. Redirect your package to a different location or change the delivery date.

Receive packages with pending package

If you accidentally provided thewrong directionoh youpackageit was not delivered before your vacation,the need to redirect a packet to a different address is real. Given the high cross-country movement during the pandemic and the slow return to safe travel, knowing how to intercept or reroute a deliveryyetdifferent direction it might make your life a little easier.

Parcel Pending by Quadient is the leading provider of package management solutions for residential, commercial, retail and university properties. Our state of the artapartment package cabinets,outdoor cabinets, and world-class customer support supports over 4 million users worldwide.

If you live in a condo or apartment community that offers smart lockers for pending packages, you'll probably love the convenience of picking up your packages on your schedule, day or night. If you go on vacation for a few days,noa business trip orto visitloved ones, and you don't want to be charged storage fees, you can use ourmobile appor the resident portal to set "Vacation Mode". This ensures that your deliveries are protected in a locker while you are out of town.

Ready to learn more? Secure your solution today.


Can you reroute a package that has already been shipped? ›

For a fee, USPS Package Intercept® lets the sender or recipient stop delivery or redirect a package, letter, or flat that is not out for delivery or already delivered. Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. You can only request a Package Intercept online.

Why is my UPS package pending? ›

“Shipment received package pending” notification gets sent when parcels are scanned in bulk but not individually. If your parcel is marked delivered but the shopper/recipient hasn't received it, make sure to have them check everywhere; including the back door and garage.

Why is my USPS package pending acceptance? ›

Your package is sorted along with the other large shipments USPS will get during the day. Packages are then scanned in bulk, while other packages are scanned individually. When your package reaches the sorting facility, you will get a “package acceptance pending” status message.

How do I change my address on a pending parcel? ›

If so, you can update your account with your new address. Take these steps to notify Parcel Pending off your move: Log into your Parcel Pending account at From the left side panel, select “Moving.” Within the “Move Out” section, enter your move date and click save.

Can you change shipping address after order is shipped? ›

If the item has already shipped or is being sent by a third-party service like FedEx, you'll need to cancel the order and place it again with the correct address.

How much does UPS charge to reroute a package? ›

We do not charge to redirect packages to UPS customer centers, The UPS Store locations, or UPS Access Point locations.

What do I do if my package says pending? ›

If your shipment's delivery status is “now pending,” it means delivery commitments were changed based on some type of delay and our efforts to mitigate that delay. You can track your package, or you can use FedEx Delivery Manager to access the most up-to-date information regarding your package.

Can I pick up my UPS package instead of waiting for delivery? ›

If you want to pick up your package at a UPS Customer Center, your request must be received by 7 p.m. If you're unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point® location near your home, where your package will be held for you to pick up for 7 calendar days.

Does USPS work with parcel pending? ›

USPS at times will scan the package when it's in their delivery truck but it hasn't actually been delivered yet. Please wait 36 hours before you contact the sender for your package.

How long is too long to wait for a USPS package? ›

If you've waited longer than five days for the First class and priority mails and more than two weeks for the other mail classes, then something is amiss. Contact your Courier and inform them your USPS package is not moving or is stuck in transit.

Why is my package stuck on USPS awaiting item? ›

USPS awaiting item

As this term indicates, it means the postal service hasn't received the package, or hasn't actually put it in their system yet. The postal service “knows” it's going to be getting it because of a tracking number on the shipping label.

Why is my package stuck at USPS? ›

Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.

How do I pick up a pending parcel? ›

With the Parcel Pending app, a user's smartphone can communicate with the parcel locker system itself. Residents can simply tap a button on their phone, and the corresponding locker will open. Recipients are then free to collect their package and get on with their day.

Can you change shipping address once shipped FedEx? ›

If you're the shipper, you can change the delivery address for most shipments online by logging in to your FedEx shipping account. Alternatively, you can request to hold the shipment at a FedEx location for pickup instead of delivery.

Does ups allow you to change delivery address? ›

You may also change your delivery address on Select the Tracking tab and enter your 12-digit InfoNotice number (found above the barcode) in the Tracking or InfoNotice numbers field, and select the Track button. On the Tracking Summary page, select the Change Delivery button.

What happens if you put the wrong shipping address on an online order? ›

The initial delivery date may be affected, plus extra re-shipping costs. You may need to wait for a couple of days as well. Hopefully, the person who stays in the place where your online order was delivered can take the package back to the post office or link up with you.

Can you change shipping address mid shipment? ›

First thing first: technically, you can't change the shipping address on a USPS label. Once you purchase the label, the address information is what it is, and there's no getting around that. However, if you made a mistake on it, you do have the option to intercept it and reroute it to a new address.

How much does USPS charge to change delivery address? ›

There is a $1.10 charge to change your address online. You will need a credit or debit card and a valid email address. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Warning: You don't need to pay a separate company to change your address.

How can I reroute my UPS package for free? ›

You can reroute or reschedule packages* online when you create a profile and enable UPS My Choice®.
  1. Open Your Dashboard. Log in to to view your My Choice dashboard.
  2. Select Your Package. Click on “Delivery Options.” ...
  3. Follow the Prompts. Reroute your package to a different location or change the delivery date.

Is it possible to intercept a UPS package? ›

You can make the request to intercept your package at any time using your UPS shipping (Internet Shipping, UPS CampusShip, and Worldship) or tracking ( or Quantum View Manage) systems.

How much does FedEx charge to reroute a package? ›

Change your delivery address to another residence.

$33.50 per package (delivery 1 day after the original scheduled delivery date) $22.50 per package (delivery 3 days after the original scheduled delivery date) $14.50 per package (via FedEx Ground® or FedEx Home Delivery)

Can I call UPS to pick up a package? ›

Just call 1-800-PICK-UPS to schedule a pickup. Our driver will even bring you a label!

Can you rush a UPS package? ›

UPS offers a number of expedited options to meet your unique needs and price point, including: UPS Next Day Air® Early. UPS Next Day Air.

Is there a way to get a UPS package early? ›

UPS Next Day Air® Early gives you guaranteed early morning delivery for time-critical shipments. Guaranteed delivery by 8 a.m. to major cities and by 8:30 a.m., 9 a.m. or 9:30 a.m. to most cities, with Saturday delivery to some locations as early as 9 a.m.

What happens if USPS package is not updating? ›

The easiest way to get help is to call the USPS service hotline at 1-800-275-8777 for answers and information on any tracking update questions. You can also call technical support at 1-800-344-7779 or delivery tracking at 1-800-222-1811.

What to do if USPS doesn t yet have a status update on this item shipped from the Post Office? ›

There are a few reasons why your package status may not be updated right away: If you drop your package off after hours, USPS or UPS won't scan it in until the next day. It's in queue at a USPS or UPS facility. The postal workers or UPS workers scanning packages simply didn't get to it that day.

How do I know if USPS lost my package? ›

Find Missing Mail
  1. Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. ...
  2. Complete a Help Request Form. ...
  3. Submit a Missing Mail Search Request.

Can I call USPS to see where my package is? ›

Who do I contact for additional help? You may call this phone number to obtain additional information on USPS Text Tracking: 1-800-222-1811. To obtain help from your mobile device, use any of the following: HELP, INFO, or AIDE.

Should I be worried if my USPS package is stuck in transit? ›

If you receive an “In Transit Arriving Late” status message from USPS, it usually means that your package is running late and may not be delivered on time. Usually, there is no need to worry, as your parcel will most likely still arrive on time.

Why has USPS been awaiting item for a week? ›

This message can mean either that you have made the label for your parcel and it is logged in the system, but the parcel has not yet been dropped off, or it may mean that the parcel has been dropped off but the system has not yet registered it. Neither is anything to worry about most of the time.

Why is my order still awaiting shipment? ›

awaiting shipment. “Awaiting shipment” means that the order is ready to ship but the carrier hasn't picked it up or it has not been dropped off at the carrier yet. “Awaiting fulfillment” on the other hand means the order is being processed and is not ready to ship yet.

What happens if USPS tracking hasn't updated in a week? ›

Your Parcel Was Not Scanned

Maybe the USPS courier is using a malfunctioning scanner, or they simply forgot to scan the parcel. In any case, if the parcel has not been scanned for 14 hours or more, you will notice USPS tracking not updating as you will not receive any updates on your dashboard.

Can you pick up packages from USPS instead of waiting for delivery? ›

Customers may go to their local Post Office pickup location based on the information on the back of their Redelivery Notice. Customers may go to the Post Office to pickup the item on or after the date and time indicated on the PS Form 3849 delivery notice.

What is a pending shipment? ›

A Pending Shipment is a shipment record saved to be processed later. This allows you to enter your shipment information ahead of time and print the labels when your packages are ready to be shipped.

Can I call FedEx and reroute a package? ›

Call FedEx at 800-463-3339 to request the company reroute a package. You can have the package rerouted to a different street address in the same city, from its place on hold at one FedEx location to another or from hold at a FedEx location to a delivery.

How do I reroute a package? ›

If eligible, log into your account and submit your request online. After submitting your request, you'll be provided an estimated total (intercept fee plus estimated Priority Mail postage, if applicable). The USPS will then attempt to intercept and redirect the shipment.

Does Change of address affect packages? ›

Permanent Change of Address:

A permanent Change of Address (COA) order provides for “piece-by-piece” forwarding of primarily First-Class Mail® service for 12 months and Periodicals for 60 days, but generally does not provide the forwarding of USPS Marketing Mail® service or Package Services Mail.

Does UPS charge for address correction? ›

UPS may also correct or complete an address based on information obtained from the shipper or consignee. An Address Correction charge will be assessed to the shipper for an address correction or completion. UPS Ground with Freight Pricing $13.40 per package up to a maximum of $91.00 per shipment.

What happens if I accidentally drop a UPS package at USPS 2022? ›

You don't need to do anything. This happens often. USPS will give it to UPS when they come by, which is usually daily when they are collecting their mail or dropping off packages to be delivered.

Will USPS forward a package that was sent to old address? ›

If there's any First Class, Priority, or Periodical mail being sent to your previous address, USPS will catch it once it enters their system, add a yellow forwarding sticker that contains your new address, and automatically reroute it so you can receive it at your new address.

What happens if a package is sent to an old address? ›

Contact your local post office

They can help you intercept the item and return it to the sender. This works well if you are shipping within the United States. But be ready to tender proof of identification and previous address.

Is it possible to redirect a UPS package? ›

You can reroute or reschedule packages* online when you create a profile and enable UPS My Choice®.

What mail Cannot be forwarded? ›

All first class and priority mail, USPS (United States Postal Service) packages and subscription magazines will be forwarded. Newspapers, catalogs, media mail, CD's, bulk mail and presorted standard mail cannot be forwarded. UPS, FedEx, DHL, etc. cannot be forwarded.

What will USPS not forward? ›

Standard Mail A (circulars, books, catalogs, and advertising mail) is not forwarded unless requested by the mailer.

Do packages get forwarded if you move? ›

USPS forward packages just like they forward mails. USPS can help redirect your packages to your new address when you move out of your mailing address. This doesn't change your mailing address; it only redirects your packages.

Is it is easy to reroute FedEx package? ›

If you're the shipper, you can change the delivery address for most shipments online by logging in to your FedEx shipping account. Alternatively, you can request to hold the shipment at a FedEx location for pickup instead of delivery. The receiver will just have to take a valid form of identification with them.

Is it legal to keep a package accidentally delivered to you? ›

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.

Can I take my package off someone else's porch? ›

First mistake - don't take packages off your neighbor's porch. You trespassed.

Is it illegal to keep a package that was delivered to the wrong house? ›

Is it illegal to keep someone else's packages? It's not illegal to keep a package that you didn't order. The Federal Trade Commission states that you don't need to pay or return a package that was accidentally sent to you.

Can I call UPS to intercept a package? ›

How To Request a UPS Delivery Intercept. You can request an intercept from the tracking detail page when tracking your package or you can follow the steps below to request one from your shipping history. Please note: you must request an intercept prior to the first delivery attempt.

Can you intercept a package at the post office? ›

As long as the item is not showing as out for delivery or delivered, USPS Package Intercept® will prevent delivery to the addressee. Based on your request, the item is redirected as either: Return to sender, or. At the Delivery Post Office™ as Hold for Pickup (but not to a PO Box)


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